Return & Refund Policy

At Guldasta, every bouquet and gift is carefully handcrafted and prepared with love. Since our products are handmade and made specifically for each order, we do not accept returns, exchanges, or refunds.

No Return & No Refund

All orders are non-returnable and non-refundable once placed and confirmed.

Damaged or Incorrect Product

We carefully pack every order before dispatch. In the unlikely event that your parcel arrives damaged or you receive an incorrect product, please contact us within 24 hours of delivery.

For any damage-related claim, you must record a continuous video while opening the package, starting from the sealed parcel and clearly showing the packaging, shipping label, and the product inside.

An unboxing video is mandatory as proof for any damage claim. Claims without a proper unboxing video may not be accepted.

Please send us:

• Your Order ID

• A clear, continuous unboxing video

• Clear photos of the damaged product and packaging

After reviewing the evidence, we will verify the issue and provide an appropriate resolution, such as a replacement or another suitable solution, at our discretion.

Order Cancellation

Orders can only be cancelled before the preparation of your order begins. Once your order has been prepared or dispatched, it cannot be cancelled.

Incorrect Address or Failed Delivery

Customers are responsible for providing the correct shipping address and contact details. Guldasta is not responsible for failed deliveries caused by incorrect or incomplete information, an unavailable recipient, or unsuccessful delivery attempts. Additional shipping charges may apply for re-shipping.

Important

By placing an order with Guldasta, you confirm that you have read and agreed to our No Return & No Refund Policy.

For any questions regarding your order, please contact us before placing your order.